Exchange & Return
Complete peace of mind with our 7 day exchange
We hope that every customer will be delighted with their purchase, but also understand that not every item is right for every child and children grow. Our returns policy is designed to be transparent and fair and we try to keep things as simple as possible, but if you have any questions, please contact us.
Items must be returned within the times stated below and in the condition supplied, with all labels and tags attached, together with the original, undamaged packaging including hangers and protective plastics. Branded packaging is considered part of the product – please do not use branded boxes as protective packaging.
You are responsible for the cost of returning items to us, unless they have been confirmed as faulty (further information below). For peace of mind, we recommend that an insured trackable form of delivery is used as we are unable to accept responsibility for items lost or damaged in their return transit to us.
7 Day Exchanges
Within the first 7 calendar days of receipt, starting on the day your order is delivered, you may email to inform us of your intention to send exchange items back.
If you would like to exchange any item(s) on your order, please contact us to check the availability of the items you require; if they are available, we will reserve them for you whilst we are waiting for your item(s) to be received back.
Faulty or Defective Items
We take quality control very seriously and have measures in place to ensure that all items are checked before dispatch; however, very occasionally faults or defects may not be spotted. If you receive a faulty or defective item from us, please contact us as soon as possible and we will arrange a full exchange or refund, including your reasonable return postage costs.
Please note customer have to bear the shipping costs of the return & the new size! Refuse to accept unpaid mail. We accept exchange in TDUC office at designated office hours. please send to email.
You are not required to obtain a returns number from us, please follow these simple steps:
- To do so please send to below email with order number and contact details : email@example.com
- Package your item(s) carefully, with each item in the condition as stated above. If your order has been received in a box, we recommend that you re-use this to package the items to keep them safe.
- Enclose a cover note quoting your name and order number, or a copy of your invoice, requesting a exchange or refund(Faulty or Defective Items only).
- If you are returning your item(s) for exchange, please clearly mark the outside of the return package ‘EXCHANGE’ to ensure swift processing.
- Send your parcel to the address below:
- Please make sure your return package arrives at our warehouse within 7 days after you submit the request.